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MATTHEW CUNNINGHAM

Design Executive
Vision Creator
Team Builder

I specialize in enterprise transformation, applying human-centered methods to align vision, build unified teams, and deliver software that drives meaningful outcomes.

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AI-powered Integration Platform

I defined the north star for Kyndryl Bridge, established a unified UX vision and principles, and translated them into priorities, initiatives, and a roadmap that tied design directly to business outcomes

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Enterprise Design System for Scale

Built and scaled Shidoka Design System, replacing IBM Carbon across 25+ teams to accelerate delivery and unify experiences across Kyndryl.

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Nextgen CX Platform

I led Genesys’ top initiative, creating Agent X, a modern, scalable agent desktop that improved productivity and defined the Experience as a Service vision.

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Service Design Transformation

I introduced Service Design at Rackspace, reducing ticket times, saving millions annually, and boosting overall NPS

Companies I've worked with

Over the past two decades, I’ve partnered with global brands and Fortune 500 companies to deliver transformative design, technology, and customer experiences.

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  Thought Leadership and Writings

I share perspectives on design leadership, innovation, and the future of user experience through articles, frameworks, and essays

Designer Focused Interview Questions

Outlines key questions designers can ask to uncover team culture, product maturity, and expectations.

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Daily stand-up for Creative Teams

Explains how designers can adapt daily stand-ups to ensure visibility, collaboration, and alignment within Agile teams.

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Creating an Experience Roadmap

Introduces a framework for building roadmaps centered on user experiences and outcomes rather than just features or deliverables.

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© 2025 by Matthew Cunningham

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